Terms and Conditions
Sessions and fees
I offer three session lengths:
Standard – 50 minutes.
Extended – 80 minutes.
Long – 100 minutes.
Session length is the client’s choice, and we can discuss what fits best with your needs and preferences. I recommend an extended or long session the first time we meet, to give us time to start building a clear picture of your situation.
Payment terms
Payment is due on the day of your session. I take payment by credit or debit card using a third-party provider (Square) to process payments which incur a transaction fee. Alternatively, you may pay by bank transfer prior to your appointment.
Note that I will not book appointments while payments are outstanding.
Rebates
Medicare rebates are not available for my services.
Some private health insurance funds will provide rebates under Extras cover and I am a registered provider with the following funds: AIA, BUPA, Doctors Health Fund, Emergency Services Health, GMHBA, Phoenix Health, Police Health Fund, see-u by HBF (telehealth only), St Lukes Health, Teachers Union Health and Westfund.
Cancellations
Cancelled sessions will be billed as follows:
- 0-24 hours notice: 50% of fee.
- Failure to attend with no notice: Full fee.
Cancelled session fees are not eligible for rebates.
Information collection and sharing
I collect the minimum necessary personal information required to provide my services.
I share basic client information (name, email address, phone number) with software services for the purpose of booking appointments and processing fee payments.
Otherwise, I keep clients’ personal information confidential except when:
- it is subpoenaed by a court, or disclosure is otherwise required or authorised by law;
- failure to disclose the information would in my reasonable belief place a client or another person at serious risk to life, health or safety;or
- the client’s prior approval has been obtained to disclose the information.
Recording and use of session content
The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology.
I will not make recordings of any sessions or use material from sessions for purposes other than delivering a service to you including professional supervision. Before recording any session, I will seek your consent in writing.
If you wish to record sessions or use session material for purposes other than the services I am delivering to you, you must seek my consent in writing to do so.
Contact between sessions
Phone and email contact between sessions is limited to rescheduling appointments or other administrative issues. If issues arise between sessions, please make a note of them and bring them to your next session for discussion.
Crisis and emergency
Please note that I do not provide a crisis or emergency service. If you need help urgently please go to the emergency department of your local hospital or contact: Lifeline on 13 11 14 or lifeline.org.au; Suicide Call-back Service: 1300 659 467 or the Beyond Blue Support Service: 1300 224 636 or Webchat www.beyondblue.org.au/support-service/chat.
Disclaimer
The information contained in this website is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.
Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for therapy.
While I have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, I am not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will I, or any partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.